What is this ServiceTitan link?

Ferg AI records technician-customer conversations, transcribes them with AI, and scores them across 8 coaching criteria. The link you clicked came from a ServiceTitan job note — it shows the full recording, transcript, and coaching breakdown for that specific call.

For managers: this is how you review your technicians' performance. You can listen to the call, read the transcript, and see exactly where the tech excelled or needs coaching.

For technicians: you use the iPhone or Apple Watch app to record customer conversations. When ServiceTitan is connected, the app can detect job arrivals.