Privacy Policy

Ferg-AI helps home-service companies coach their technicians. With the customer’s consent, a technician records the conversation during a service visit. Ferg-AI turns that recording into a written transcript, a coaching score, and tips — visible to that technician and their company’s managers, and, when a manager creates a shareable coaching link, to anyone who opens that link (see Shared coaching links below).

We use recordings to create transcripts, coaching scores, and coaching tips for your company. We use account, location, and device information to run job-site detection, auto-record features your company enables, and to support the service. We do not sell your information, use it for advertising, or track you across other apps and websites.

Ferg-AI uses trusted service providers to run the product: Supabase (secure data and file storage, and the sign-in codes the mobile app emails you), Clerk (website sign-in), OpenAI (speech-to-text transcription), Anthropic (coaching analysis, and reading receipt and parts photos), Stripe (billing), Resend (email), and ServiceTitan (only when your company connects it). Each provider receives only what it needs to do its job.

When your company connects ServiceTitan, we sync job and roster fields into Ferg-AI to attribute recordings. For eligible ServiceTitan-linked recordings, we also write coaching scores, short coaching notes, and listen / share links back onto the related ServiceTitan job timeline automatically so managers can open coaching from ServiceTitan. Notes only post when the recording is attributed to a ServiceTitan job and your company has ServiceTitan credentials stored in Ferg-AI.

We record audio during field service calls. When your company enables automatic recording on the iPhone, recording starts automatically when the technician arrives at a dispatched job site, after customer notification via your company's ServiceTitan dispatch and arrival texts. The technician can cancel within 4 seconds or stop the recording at any time if the customer requests. When recording is started from the Apple Watch, the technician confirms customer consent on the watch before recording begins. Recordings are processed by OpenAI (transcription) and Anthropic (analysis). Recordings are stored in encrypted cloud storage and accessible to signed-in members of the company that employs the technician, and to holders of unexpired share links described below.

Recording laws such as California Penal Code §632 require all-party consent. When your company enables automatic recording on the iPhone, customer consent is obtained through advance notice: your company sends ServiceTitan dispatch and arrival texts informing the customer that the service call will be recorded. The technician sees a 4-second cancel window on arrival and can stop recording at any time if the customer requests. When recording is started from the Apple Watch, the technician confirms customer consent on the watch before recording begins. The app stores when and how consent was obtained with every recording.

When your company enables job-site detection or arrival-aware recording, the app collects precise device location (when the technician grants When-In-Use or Always location permission) during work so we can detect arrival at dispatched ServiceTitan job sites, associate recordings with those jobs, and support related arrival alerts. Location collection is controlled by the employer’s settings and by the permissions the technician grants on the device. Location data is not sold. We do not use location to track you across other companies’ apps or for advertising. If your company uses Ferg-AI Hours, location is also used while you are clocked in — see Hours below.

Some companies use Ferg-AI Hours as their time clock. Only people their company has set up for Hours use it, and each of them sees a notice explaining it before their first clock-in. When you clock in, start or end a lunch break, or clock out, the app records the time and where your phone is at that moment. While you are clocked in, the app may note your location from time to time so your company can see time worked on the job. Location is never used on a lunch break and never off the clock — it stops when you clock out. If you turn location off you can still clock in; the punch is saved and marked “no location”. The app also keeps your answers at clock-out about lunch and rest time, and any lunch waiver you sign. This is used so hours, overtime and breaks are paid and recorded correctly, as California law requires, and is seen by you, your managers and your company’s account owner. Time records are kept for 4 years, as the law requires; location notes taken while you are clocked in are deleted after 90 days. You can see your own punches and hours in the app and ask your company for a copy of your records, which it must provide within 21 days.

Managers can create tokenized share links (for example paths under /r/) intended for reviewing a coaching result, including from ServiceTitan. Opening an unexpired link does not require signing in. Anyone with the URL can see content such as technician and customer names, coaching scores and notes, the full transcript, and playable audio for that recording. Links expire after a limited period (currently about 30 days) and are not meant to be indexed by search engines, but forwarding a link expands who can access that content. Treat share links like confidential business documents.

Ferg AI is a B2B platform used by employers to coach field service technicians. Employers are responsible for compliance with applicable employee monitoring laws and for notifying their employees. Ferg AI provides employee notification tools within the app: technicians see a monitoring disclosure at first launch and must acknowledge it before using the app.

Data is stored with Supabase in the United States. Audio files live in private storage. Signed-in technicians can access only their own recordings; signed-in managers can access their company’s. Unexpired share links are an additional access path described above. All data moves over encrypted connections (HTTPS).

Recordings and transcripts are kept while your company’s account is active so your team can review coaching history. When a recording is deleted, it stops being visible immediately. Your company can request full removal of its data at any time. Share links stop working when they expire or when the underlying recording is removed.

Accounts are created by your company (there is no self-serve sign-up). To correct your information, ask your company admin. To request deletion of your account or data, email support@vehix.app — requests are honored within 30 days. Technicians can change or revoke location permission in iOS Settings; doing so may disable job-site detection and auto-record features your company enabled.

Privacy questions: loren@vehix.app. Technical support: support@vehix.app. Vehix LLC, Oakland, CA. If we make material changes to this policy, we will update this page and the date above.